FAQs

POPULAR QUESTIONS

Tickets to travel around the islands can be purchased from CV Fast Ferry in a variety of ways. First and foremost, from the comfort of your home or office at our online reservations portal: https://www.cvfastferry.cv

or from,

our ticketing offices throughout the country or you can also call our main line for phone reservations at +238-261-7552.

Tickets are payable in Cash or Vinti4 debit card at agencies or major credit cards only if purchased online.

A Ticket entitles a Customer to a confirmed space on the Voyage described at the time of purchase. Tickets are non-refundable.

YES, a fee applies for tickets not used and change for a different travel date.

Tickets purchased ONLINE are non-refundable. Tickets purchased at agency offices are non-refundable if a Customer cancels less than 72 hours prior to the scheduled departure time. In some cases due to emergency, a ticket maybe refunded using the same form of payment as the original purchase, less a cancellation fee.
No-Show travelers are not entitled to any refunds.
Voyage cancelled by CVFF other than those caused by natural causes are entitled to full refund.

Carry On:
All Passengers may carry on a maximum of one personal item no larger than 45cm x 33cm x 30cm (e.g. hand bag, brief case, day pack) at less than 8 kg into the passenger accommodation.

Checked baggage: 
Walk-on Passengers shall be permitted to check-in two pieces of baggage, each with no dimensions larger than 33cm x 55cm x 85cm and weight no greater than 25 Kgs onto the luggage cart. 
Walk-on Passengers are permitted excess or oversize baggage at an additional fee. Extra baggage fees are as follows: small/ light bags 100$00 CVE and large/ heavy bags 300$00 CVE.